Privacy Policy

SpaMedica Infinite Vitality Clinic Inc.

This Privacy Policy explains how SpaMedica Infinite Vitality Clinic Inc. (“Clinic”, “we”, “us” or “our”) collects, uses and discloses your personal information. If you have any questions about this Privacy Policy, or regarding our privacy practices, please contact your physician or one of our staff.

What personal information do we collect?

We collect the following personal information:

  • Name and contact information for patients and emergency contacts including address, email address and telephone number
  • Date of birth and other demographic information
  • Billing information including provincial/territorial health insurance plan (health card) number, private medical insurance details, and credit card information for private payments
  • Health information including symptoms, diagnosis, medical history, test results, reports, treatments performed, products provided or sold, record of allergies and prescriptions
  • Photographs or video recordings taken for the purposes of patient care

We may collect other information that you choose to provide to us, or that we collect with your consent.

For what purposes do we use personal information?

We use personal information:

  • To provide treatment and care to our patients and ensure continuity of care
  • For administrative purposes such as creating and maintaining medical and business records, billing, scheduling appointments, quality assurance and risk management
  • To communicate with patients and respond to patient inquiries and requests
  • To contact a patient’s emergency contact in emergency situations
  • To meet our legal, regulatory and professional obligations
  • For research studies and trials that a patient has enrolled in
  • To send targeted communications for the purposes of marketing

We may use personal information for other purposes with your consent or as permitted or required by law.

When and to whom do we disclose personal information?

Disclosure for health care: Relevant health information may be shared with other professionals involved in your care, including other physicians and specialists, pharmacists, lab technicians, nutritionists, physiotherapists and occupational therapists. By virtue of seeking care from us, your consent for your information to be used by the Clinic to provide you with care, and to share your information with other providers involved in your care, is implied.

Service providers: We may transfer (or otherwise make available) personal information service providers (including affiliates acting in this capacity) who perform services on our behalf. For example, we may use service providers to store and process patient records, provide back-up, process payments, or provide data analytics and marketing services. Personal information may be maintained and processed by our service providers in the US, Canada or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own purposes.

Business transactions: In the event that the Clinic is sold, we may transfer your personal information to the purchaser. If we do so we will ensure that your medical records are transferred in accordance with legal, regulatory and professional obligations.

Disclosures authorized or required by law: There are limited situations where we are legally required or authorized to disclose your personal information without your consent. These situations include billing provincial health plans, reporting infectious diseases and fitness to drive, or by court order.

Disclosures with consent: We may disclose your personal information in other circumstances with your consent. For example, you may request that we share information with your insurer for insurance reimbursement purposes.

You can withdraw your consent to have your information shared other health care providers or other parties at any time, except where the disclosure is required by law. To withdraw your consent, please contact your physician who will inform you of any consequences of withdrawing your consent.

Our Website

We collect certain information automatically when you visit our website that links to this Privacy Policy.

We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to improve our Website.

Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user when they return. We use cookies to remember your preferences and to authenticate you. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.

We may use third party service providers like Google Analytics to collect information about your use of the Platform, such as the features used and time spent on the Platform, to help us better understand our users and improve our Platform. The information we gather is used in an aggregate, non-identifiable form. For information about information is processed in connection with Google Analytics please read the Google Analytics Policy here.

Our Website may contain links to other websites that we do not own or operate. We provide links to third party websites as a convenience to the user. We do not have any control over these websites and they are not subject to this Privacy Policy. We encourage you to read the privacy policy of every website you visit.

How do you access the personal information held by this office?

You have the right to request access to or obtain a copy of your record in a timely manner. If you request a copy of your record, that will be arranged at a reasonable cost. If you want to view the original record, one of our staff must be present to maintain the integrity of the record, and a reasonable fee may be charged for this access where permitted by law. Patient requests for access to the medical record must be made writing to the responsible physician at the office address. Please note that there are limited circumstances where access to information in your medical record must or may be denied.

What if you feel your record is not accurate?

We make every effort to ensure that all of your information is recorded accurately. If an inaccuracy is identified, you can request that it be corrected. If we do not agree that the information is inaccurate, we will nevertheless make a note of your position in your file.

How secure is your information?

Safeguards are in place to protect the security of your information. These safeguards include a combination of physical, technological and administrative security measures that are aimed at protecting personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Please note, however, that while we believe our security measures are appropriate, no security measures can guarantee absolute security of information.

How long do we keep information?

Patient records are maintained at our offices or on our servers (or those of our service providers) and will be accessible by authorized Clinic staff who have a “need to know” for the purposes described in this Privacy Policy.

We retain patient records as required by law and professional regulations. When information is no longer required, it is destroyed in a secure manner, according to set procedures that govern the storage and destruction of personal information.

How can you contact us?

Please contact your physician or any member of our staff if you would like to:

  • Request access to or correction of your personal information
  • Opt-out of receiving tailored marketing communications (you may also opt-out using the unsubscribe feature provided in these messages, where applicable)
  • Withdraw your consent to our processing of your personal information
  • Ask any questions about this Privacy Policy or the manner in which we process your personal information

SpaMedica Infinite Vitality Clinic Inc. | 66 Avenue Rd – Lower Level, Toronto, ON M5R 3N8 | (416) 925-2561 | info@spamedica.com

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Spamedica Canada Inc.

It is SpaMedica Canada Inc.’s policy to respect and protect the privacy of our customers and the users of www.spamedica.com (hereinafter, the “Site”). Through this Internet Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Internet Privacy Statement.

Information Collection

SpaMedica Canada Inc. collects information from the users of the Site at several different points on the Site. For example, we collect and/or request information when a user:

1) Submits the “Ask Us a Question” or “Book Appointment” forms on the www.spamedica.com Site

2) Sends an E-mail to one of the email accounts listed on the “Contact Us” page

In order to fulfill the requests of Site users in the above instances, the user may be requested to provide contact information. If we have trouble processing an appointment request, question or e-mail, this contact information will be used by SpaMedica Canada Inc. to contact the user.

Gathering and Sharing of Information, Links to External and Co-Branded Websites

We monitor traffic patterns on the Site and gather broad demographic information for aggregate use to analyze trends and administer the Site in order to improve its layout and design and to permit Site personalization and streamlining to create the best experience we can for our users. In order to perform analysis permitting such personalization and improvement of site design and user experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These statistics include no personally identifying information.

Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.

Additionally, we provide Site users with SpaMedica Canada Inc.’s approved unique offers or services which may be of value to our users. In such instances, we will use a user’s name and address with to notify the user of the unique offer or service. We will not share a user’s contact information with third parties and you will always be provided with the opportunity to unsubscribe from any such list.

We may provide personal identifying information in special cases such as enforcement of our Terms of Site Use, or as required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.

Our Site also contains links to external Internet sites, which may be operated by an external party and they may have privacy practices that differ from those here at www.spamedica.com. When you click on links that take you to such external sites, you will be subject to their privacy policies, and we encourage you to become familiar with that party’s privacy policies as these may differ from those utilized on our Site. Please note that this privacy statement applies solely to information collected by SpaMedica Canada Inc. on our Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other Websites, uses of the information collected by other Websites, or the content of those other Websites.

Consent

By using our Site, the user agrees to the terms and conditions set forth in this Internet Privacy Statement and the Site Terms of Use INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by SpaMedica Canada Inc. as disclosed in this Internet Privacy Statement. We may revise this Internet Privacy Statement or the Site Terms of Use at any time by updating these postings. By using this Site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the Site Terms of Use page to determine the then current policies applicable to users of the Site.

Security Information

Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that Information is protected both online and off-line.

While we use  encryption to protect user information online, we also protect user-information off-line. All of the information of our Site’s users is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

If you have any questions about the security at our Site, you can send an e-mail to info@spamedica.com.

Cookies

Cookies are routinely used by most websites including SpaMedica Canada Inc.’s. A cookie is a piece of data stored on a user’s hard drive through the Web browser program containing information about the user which enables us to track and personalize the Site to enhance your experience. For instance, by setting a cookie on our Site, we can provide you with storage of personal preferences between visits. However, if a user rejects the cookie, they may still use our Site although we will be unable to provide our users with the personalized experience we can offer using the cookie data.

At SpaMedica Canada Inc, we leverage cookie based technology to group users into re-marketing audiences who have expressed an interest in our procedures by accessing key pages throughout our website. We do not collect any personally identifying information with this cookie. Audience members may be shown SpaMedica Canada Inc. text and/or image ads on any  3rd party Internet sites and social media for a limited period of time. Visitors may opt out from receiving Interest-Based re-marketing here.

If you have any questions about the security at our Site, you can send an e-mail to info@spamedica.com.

Surveys & Contests

From time-to-time we may request information from the users of the Site via surveys or contests. Participation in these surveys or contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact information (such as your name and shipping address), and demographic information (such as zip code, age level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to improve the user’s experience on the Site.

Special Offers, Account Updates and Opting Out

SpaMedica Canada Inc. occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings which we believe to be of value to our customers and users. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our customers and users.

We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content, product information, notification of special offers, or in regard to customer service issues relating to an account. The users of the Site are always given the opportunity to ‘opt-out’ of having their online information used for purposes not directly related to the Site at the point at which we ask for the information or when they receive an online requested promotional communication.

For example, our e-mail messages have an “unsubscribe” feature for users of the Site that don’t want to be notified about special offers in the future. Users can simply “Reply” back to the e-mail message and type “unsubscribe” in the subject field. Upon receipt of the reply, we will remove that e-mail address from our e-mail list. If a user has more than one e-mail address, he or she should include the other addresses as well to ensure proper updating of their account information

Website Privacy Policy

We understand and value your privacy. SpaMedica Canada Inc. does not sell or distribute contact information. All data collected through any website form is used only to provide you with better customer service.

Users of the Site can always update the personally identifying information that they have provided to SpaMedica Canada Inc. simply by e-mailing us at info@spamedica.com.